TERMS OF INFRASTRUCTURE SERVICE

By provisioning hardware or network bandwidth on dhostmyservers nodes, you agree to uphold strict acceptable use policies regarding network security and resource allocation.

1. UPTIME COMMITMENT

Our Tier IV facilities guarantee 99.9% network and power availability. In the event of an unscheduled system outage exceeding 0.1% per billing cycle, service credits are issued automatically.

2. ACCEPTABLE USE POLICY

Customers must not utilize our infrastructure for malicious activities including but not limited to: distributed denial-of-service (DDoS) attacks, cryptocurrency mining without explicit authorization, unauthorized network scanning, hosting of illegal content, or any activity that degrades service quality for other customers.

3. NETWORK SECURITY OBLIGATIONS

Customers are responsible for maintaining appropriate security configurations on their provisioned hardware, including firewall rules, access controls, and timely application of security patches. dhostmyservers provides perimeter-level DDoS protection but does not assume liability for customer-managed software vulnerabilities.

4. BILLING & PAYMENT TERMS

Services are billed monthly in advance. Invoices are generated on the first day of each billing cycle and are due within 14 days. Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by applicable law. Service suspension may occur for accounts exceeding 30 days past due.

5. SERVICE LEVEL AGREEMENTS

Our standard SLA guarantees 99.9% availability for all bare-metal and cloud compute instances. Network latency is maintained below 5ms within the same region and below 150ms for cross-continental traffic. Scheduled maintenance windows are communicated at least 72 hours in advance through official channels.

6. RESOURCE ALLOCATION

Customers are allocated dedicated resources based on their selected hardware specifications. We monitor usage patterns to ensure fair resource distribution. Instances detected consuming resources beyond their allocated limits without prior notice may be throttled to maintain overall system stability.

7. TERMINATION & CANCELLATION

Customers may terminate their service agreement with 30 days written notice. dhostmyservers reserves the right to suspend or terminate services immediately in cases of payment default, material breach of these terms, or activities that threaten the integrity of our infrastructure. Upon termination, customer data is retained for 14 days before permanent deletion.

8. LIMITATION OF LIABILITY

dhostmyservers shall not be liable for indirect, incidental, or consequential damages arising from service interruptions, data loss, or hardware failures unless caused by gross negligence on our part. Our total liability under any claim shall not exceed the total fees paid by the customer during the preceding twelve-month period.

9. INTELLECTUAL PROPERTY

All proprietary software, firmware, and management systems provided by dhostmyservers remain our exclusive intellectual property. Customers are granted a non-exclusive, non-transferable license to use these systems for the sole purpose of operating their provisioned infrastructure.

10. GOVERNING LAW

These terms shall be governed by and interpreted in accordance with the laws of Germany. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Berlin, Germany.

Last Updated: September 7, 2026 | Version 2.1

REFUND & SERVICE CREDIT POLICY

Custom bare-metal hardware deployments require non-refundable physical setup costs. Monthly recurring service subscriptions may be canceled with 30 days written notice.

1. ELIGIBILITY FOR REFUND

Refunds are available under the following circumstances:

• Unused Prepaid Services: Customers who cancel their subscription before the end of a prepaid billing cycle are eligible for a pro-rated refund of the remaining balance.
• Service Downtime: If our network availability falls below the guaranteed 99.9% uptime threshold, affected customers will receive automatic service credits equivalent to the downtime duration.
• Billing Errors: Any duplicate charges or incorrect billing amounts will be fully refunded upon verification.
• Unsatisfactory Service: New customers may request a full refund within 14 days of the initial service activation if they are not satisfied with the performance.

2. NON-REFUNDABLE ITEMS

• Hardware Setup Fees: Physical deployment and configuration costs incurred during initial provisioning are non-refundable.
• Custom Configurations: Engineering time spent on custom server builds or specialized network architecture is not eligible for refund.
• Data Transfer Overages: Charges for bandwidth exceeding allocated limits are non-refundable.
• Third-Party Costs: Fees paid to external vendors for licensed software, support services, or connectivity are not refundable.

3. REFUND PROCESS

To initiate a refund request, customers must:

1. Submit a formal request through our customer support portal or email infrastructure@dhostmyservers.com
2. Provide your account identifier, invoice reference, and a brief explanation of the issue
3. Allow up to 5 business days for our team to review and verify the request
4. Upon approval, refunds will be processed within 7-10 business days

4. REFUND TIMELINE

5. SERVICE CREDITS

In lieu of cash refunds, customers may opt for service credits applied to future invoices. Service credits are issued at a rate of 1.5x the cash value of the refund amount and can be used toward any dhostmyservers service, excluding third-party vendor costs.

6. CANCELLATION POLICY

Monthly recurring services may be canceled at any time. Cancellation becomes effective at the end of the current billing cycle. No early termination penalties apply. For annual plans, early cancellation may result in a pro-rated refund minus any applicable promotional discounts received at the time of purchase.

7. CONTACT FOR REFUNDS

For all refund and billing inquiries, please contact our billing department at:

Last Updated: September 7, 2026 | Version 2.1